§ 1 Hotel Zamek Centrum accepts the order for hotel services in the scope of accommodation, catering and other services
§ 2 The basis for the realization by the Hotel of services in the scope of accommodation, catering and other services will be detailed orders placed by the Clients before the beginning of the event. Orders may be placed in writing, by fax, e-mail or orally by telephone.
§ 3 Hotel Zamek reserves the right to refuse to accept an order in case of lack of vacancies.
§ 4 After the travel agency makes the reservation, the hotel confirms the reservation and at the same time provides the prices for the ordered services.
§ 5 For the services provided, Hotel Zamek charges the prices specified in the price list of services. Hotel Zamek reserves the right to raise prices
§ 6 Hotel Zamek may require full prepayment or advance payment in the amount agreed with the Client.§ 8 The client may cancel or limit the order without compensation, provided that the deadlines agreed with Hotel Zamek are observed. All cancellations or changes shall be made in writing, the date of receipt of the letter by Hotel Zamek being decisive.
§ 9 In case of early departure or non-use of ordered services the Client shall compensate Hotel Zamek for incurred losses, unless this situation occurred through the fault of Hotel Zamek.
§ 10 Check-in time is from 2 p.m. to 12 a.m.
§ 11 If any party is unable to meet its obligations due to obstacles resulting from force majeure, then the liability of the party for damage is excluded.
The following regulations are used to ensure a peaceful and safe stay of our guests.
The hotel day starts at 15:00 on the day of arrival and ends at 11:00 the next day.
The condition for making a reservation and issuing keys/card is payment in advance for the service on the day of rental at the latest. The reservation is confirmed on the day the required prepayment is credited to the AWOC account.
Extension of the reservation is possible after prior notification of this fact at the reception desk of HOTEL ZAMEK or by calling +48 91 852 27 77 until 10:00 a.m. on the day on which the apartment rental period expires. Acceptance of the conditions for extending the stay involves the need to settle the payment and extend the key/card.
AWOC takes into account wishes to extend your stay subject to the availability of apartments.
It is strictly forbidden to have and keep animals in the apartments.
Rental rates for the apartments are given in Polish zlotys and include VAT
Smoking of tobacco products and electronic cigarettes is strictly prohibited in the building.
PUBLIC PARKING IS AVAILABLE ON ADJACENT STREETS (NO RESERVATION IS NECESSARY) AND ADDITIONAL FEES MAY APPLY.